How I Work

I aim to provide a safe and comfortable space for us to work together so that you feel confident in sharing your inner thoughts and feelings. This might help you to see your situation from a different perspective, gain valuable insights leading to a positive change in your outlook enabling you to reduce feelings of anxiety and unhappiness.

I work as an Integrative Counsellor which means that I use techniques from a variety of therapies (for more information click here) but my underlying philosophy is each person is an expert on themselves and their experiences.  Each person is unique and has a different experience of life so the counselling you receive is specifically for you and your difficulties.  

We shall work together in a collaborative relationship, enabling you to feel relaxed and understood.  I believe my role in this relationship is to:

  • Give you the space to speak freely so that you can feel that you are truly being heard.  
  • Always try to listen fully to what you are saying and not interrupt you, unless I feel it is important for me to do so.
  • Show that I value and respect you, that I am not judging you.
  • Provide you with support to examine your worries and help you to work out your own solutions to difficulties in your life.
  • Help you understand how you really think and feel about your issues, enabling you to express these thoughts and feelings in your own way.
  • Assist you in making changes in your life and also accepting things that cannot be changed.

Some people find they benefit from a few sessions of counselling, whilst other want to work for a longer time period.  I conduct regular reviews when working with clients to ensure they are receiving what they need from counselling and feel they are benefiting from counselling.

Making Contact

If you’d like to know more, book an appointment or have a talk about how we might work together please call me on 07414 961335 or email me at  

Appointments and Charges

Appointments usually last from between 50 minutes to 1 hour and I charge £40 per appointment.  Payments can be made in cash or debit/credit card upon arrival or by direct bank transfer before the appointment.

Cancellations and No-Shows

I charge for cancellations/rearrangements and no-shows as follows:

                   0 - 24 hours’ notice - full fee payable

                   24 - 48 hours’ notice - 50% fee payable

I shall always give you at least 48 hours’ notice if I need to cancel or rearrange an appointment whenever possible.

Contact and Social Networking

Contact between sessions is for practical purposes only and I do not enter into email/telephone counselling unless this is agreed beforehand.

Please do not send me friend/link requests on social networking sites as I am unable to accept these as they can compromise the counselling relationship.

Confidentiality & Data Protection

Everything we discuss during our sessions is confidential unless I feel you are a risk to yourself or others, or there is illegal activity such as terrorism or child abuse.  I receive supervision as part of my practice and might discuss details of our work but you will not be identified.

I am registered with the Information Commissioner’s Office ( and if you would like a copy of my GDPR policy please email me.

Ending Counselling

Normally the end of counselling is agreed between us but you have the right to finish counselling at any time.  If you decide to end counselling please give me a minimum of 48 hours’ notice in line with my cancellation/no-show policy.  If I feel counselling is no longer benefitting you then I shall discuss this with you and may suggest that you end.

To Make an appointment

Call me on 07414 961335 or email

“Thank you for your patience, kindness and understanding….I have really appreciated our time together, a chance to let off steam, “get it out" and all in a safe and peaceful environment, with no-one judging me."

© Copyright Charlotte Feeny